Refund Policy

Last updated: July 23, 2026

At Mimi Live, your satisfaction is important to us. This Refund Policy explains the terms and conditions for refunds on purchases made within our platform.

1. Virtual Currency (Diamonds)

All purchases of virtual currency (diamonds) are final and non-refundable once the transaction is completed and the diamonds have been credited to your account.

2. Eligible Refunds

Refunds may be considered under the following circumstances:

Unauthorized Purchases: If a purchase was made without your authorization, contact us within 48 hours.
Technical Issues: If you were charged but did not receive the purchased items due to a technical error.
Double Charges: If you were accidentally charged twice for the same purchase.

3. Non-Refundable Items

Virtual gifts sent to streamers
Premium memberships or subscriptions that have been used
Diamonds that have already been spent or gifted
Completed transactions older than 7 days

4. How to Request a Refund

Email us at refund@indzbw.com
Include your username, transaction ID, and reason for refund
Allow 3-5 business days for review

5. Refund Processing

Approved refunds will be processed within 7-14 business days. The refund will be issued to the original payment method used for the purchase.

6. Chargebacks

If you initiate a chargeback without first contacting us, your account may be suspended pending investigation. We encourage you to contact us first so we can resolve the issue quickly.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at refund@indzbw.com.